Our shipping rates are calculated based on your location using the following rates:
UK: 10% of order value
Europe: 15% of order value
Outside Europe: 20% of order value +£2.20 handling fee (due to Royal Mail price increases)
Please note UK orders over £50 receive free shipping!
Delivery:
Shipping will take place within a few days if all items are in stock. For UK orders please allow up to 10 working days for delivery after you place your order. EU orders please allow up to 15 days and Rest of The World orders please allow up to 28 days. We will contact you if we think that there may be any significant delay with fulfilment of your order.
Returns:
We comply with the Distance Selling Regulations. A customer has the right to cancel their order, without giving reason. A customer may return any item within 7 working days of receipt, for a full refund less shipping.
Missing items, damaged goods or any other disputes should be reported either by email or in writing within 7 working days of receipt. DO NOT return any item until we reply to any such communication.
We will make every effort to replace damaged goods but if replacement is not possible, or if an order is cancelled for any other reason, Our only legal obligation is to refund the full purchase price.
The customer is responsible for the costs incurred in returning the item, except in cases of faulty, damaged or wrongly supplied goods. A deduction will be made from the refund of any direct cost of collecting the goods. The goods must be returned in the condition that they were first supplied.
Please include a covering letter explaining the reason that the goods are being returned (not a legal requirement),and your full name and address. The customer will be refunded within 30 days of cancellation by the method used for payment.
